Refund Policy
Commitment to Panel Stability
At IPTV Reseller List, we believe that acting as an intermediary infrastructure provider means delivering rock-solid API performance. We have built our reputation on reliable software tools for independent resellers, and we are committed to maintaining that technical standard.
While we work tirelessly to provide the most stable management software available, we understand that sometimes routing configurations do not work out. That is why we have created a transparent credit refund policy that protects your investment as a reseller.
Refund Eligibility
Unresolvable API Issues
If you experience persistent technical routing issues that prevent your panel from functioning, and our server engineers are unable to resolve them within 48 hours, your unused credits are fully refundable.
Infrastructure Downtime
If our intermediary network drops below our 99.9% uptime SLA for an extended period, significantly impacting your ability to generate lines, you are eligible for a prorated refund or bonus credits.
Billing Errors
If you are double-charged for a credit package due to a gateway error, we will immediately refund the duplicate transaction.
How Our Refund Process Works
Step 1: Contact Support
Open a ticket regarding your panel issue. We want to diagnose the infrastructure problem before processing an immediate exit.
Step 2: Technical Assessment
Our engineers will evaluate your panel API logs. We may request an MTR or traceroute to ensure the issue is on our intermediary nodes.
Step 3: Resolution or Refund
If the routing issue is verified and unfixable, your remaining unused panel credits will be refunded to your original payment method within 5-7 business days.
Step 4: Account Closure
Upon a full refund, your reseller access to the management dashboard will be securely deactivated.
Conditions and Limitations
Time Limitations
Refund requests must be submitted within 7 days of your initial credit purchase. Once significant credits have been utilized to generate active sub-lines, bulk refunds are no longer permitted.
Cooperation Required
You must cooperate with network engineers. If you refuse to provide traceroutes or API logs, we cannot verify the fault and cannot issue a refund.
Depleted Accounts
We cannot refund accounts that have already spent 90% of their purchased credit pool on active end-user lines.
What Is Not Covered
Third-Party Content Availability
As a software intermediary, we do not control third-party streams. If an external channel drops or a VOD library changes, this is an issue with the signal origin, not our panel software. This is not grounds for a refund.
End-User Complaints
Resellers are responsible for managing their own clients. If your end-users request a refund from you due to their own internet issues, we do not reimburse the credits you spent generating their line.
Terms Violations
If your panel is suspended for malicious API flooding, payment fraud, or refusing to police your downlines, all remaining credits are forfeited.
How to Request a Refund
Initiate the Process
Contact our reseller support desk. Provide your panel username and the specific routing or API error causing the dysfunction.
Required Information
Provide your transaction ID, panel username, ISP details, and any relevant error logs generated by the software.
Processing Speed
Financial reviews happen within 24 hours. Once approved, fiat or crypto gateways may take an additional 3-5 days to settle.
Need Help? We're Here
Partner Support
Before throwing in the towel, let our infrastructure team take a look. We solve 95% of connectivity complaints within an hour.
Technical Support
support@iptvresellerlist.com
Website
iptvresellerlist.com
B2B Commitment
Your success as a reseller relies on our network stability. We take that responsibility incredibly seriously.